Service Practices

Our service quality principles focus on delivering service quality as well as considering service process practise to provide the consistent outcome and result.

Plan-Do-Check-Act cycle incorporate the elementary appliance for the process-based quality management procedure:

    Plan
  • Establish objectives and processes
  • Do
  • Implement processes
  • Check
  • Monitor and measure processes
  • Act
  • Improve processes

Consulting Services

Project Management

As the change has speed up and become more evident in day-to-day operations the focus of attention is moving to achieve a balance between business as usual and business change delivered by project management.

We apply qualified project management principals providing common language between organizations and stakeholders by focusing on business case and providing a mechanism to achieve the desired goal by the structured set of project activities:

  • Starting, Directing, Initiating
  • Controlling, Managing, Closing

Support Services

Service Management

Qualified service management is guided by the business fundamentals rather than the technical possibilities. Responsive service management conducts quality of the service into the solid business performance.

We acknowledge that coordination is essential in the service lifecycle management to enable collaborative and agile organizational architecture and to maximize utilization of the assets. Our service lifecycle management provides the complete control of the service utilization:

  • Strategy, Design, Transition
  • Operation, Improvement

Information Services

Information Management

Information is the critical asset for developing, delivering and supporting the services efficiently. Collecting, creating, organizing and disposing the information is accomplished by the information management practices.

Our information management services ensure that the value of the information is identified and exploited on the business processes. Successful information management procedure establishes the primary tasks:

  • Access, Integrity, Protection
  • Utilization, Consistency, Relation